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Effective from 12/11/2021


The present General Terms and Conditions of Sale (hereinafter referred to as “GTCS”) of Patio Hôtel apply, without restriction or reservation, to any purchase of the following services:

Online hotel room reservations as offered by the Provider to non-professional customers (“The Customers or the Customer”) on the site #363 Site address….

The main features of the Services are presented on the website www.lepatiodevichyhotel.fr.

It is the Customer’s responsibility to familiarize himself/herself with them before placing an order. The choice and purchase of a Service is the sole responsibility of the Customer.

These General Terms and Conditions of Sale are accessible at all times on the website #363 Website address… and shall prevail over any other document.

The Customer declares that he/she has read and accepted these GTS by ticking the appropriate box before proceeding with the online ordering procedure on the #363 Adresse du site…. website.

In the absence of proof to the contrary, the data recorded in the Service Provider’s computer system constitutes proof of all transactions concluded with the Customer.


The Service Provider’s contact details are as follows:

Agathe RAPENNE & Antoine MAGNAN

8 rue de Paris – 03200 VICHY

Registration number: Cusset B 501 710 164

mail : resa@lepatiodevichyhotel.fr


telephone : 04 70 98 63 45

Customs duties or other local taxes or import duties or state taxes may be payable. They are the sole responsibility of the customer.


The Services are provided at the prices in force on the site #363 Address of the site…, at the time the order is registered by the Service Provider.

Prices are expressed in Euros, exclusive of VAT.

Prices take into account any discounts granted by the Service Provider on the website #363 Adresse du site…..

These prices are firm and non-revisable during their period of validity, but the Service Provider reserves the right to modify them at any time outside their period of validity.

Prices do not include processing, dispatch, transport and delivery charges, which are invoiced in addition, under the conditions indicated on the site and calculated before the order is placed.

The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.

An invoice is drawn up by the Service Provider and sent to the Customer upon delivery of the Services ordered.


It is up to the Customer to select on the site #363 Adresse du site… the Services he wishes to order, according to the following modalities:

The Customer books online and pays for the order on site.

The sale will not be considered valid until full payment has been received. It is the Customer’s responsibility to check the accuracy of the order and to report any errors immediately.

Any order placed on the www.lepatiodevichyhotel.fr website constitutes the formation of a distance contract between the Customer and the Service Provider.

The Service Provider reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

The Customer may follow the progress of his order on the website.


The price is paid by secure payment as follows:

     – payment by credit card

     – payment by cheque


The price is payable in cash, in full, on the day of provision of the Services, in accordance with the conditions defined in the article “Provision of Services” and as indicated on the invoice sent to the Customer.

Payment data is exchanged in encrypted mode using the protocol defined by the approved payment service provider for banking transactions carried out on the www.lepatiodevichyhotel.fr website.

Payments made by the Customer will only be considered final once the amounts due have been received by the Service Provider.

The Service Provider shallnot be obliget to provde the Services oredered by the Custemer if the Curtomer does not pay the Service Provider the full price in accordance with the above conditions.


The Services ordered by the Customer will be provided as follows:

Accommodation in multiple rooms (chargeable)

Catering (breakfast, lunch, dinner, snacks, drinks, at an additional cost)

Parking (chargeable)

Massage (chargeable).

Said Services will be provided within a maximum period of moments from the final validation of the Customer’s order, under the conditions set out in these GTS, at the address indicated by the Customer when placing the order on the www.lepatiodevichyhotel.fr website.

The Service Provider undertakes to use its best efforts to provide the Services ordered by the Customer, within the framework of an obligation of means and within the time limits specified above.


If the Services ordered have not been supplied within 24 hours of the indicative supply date, for any reason other than force majeure or the fault of the Customer, the sale of the Services may be cancelled at the written request of the Customer under the conditions set out in articles L 216-2, L 216-3 and L241-4 of the French Consumer Code. The sums paid by the Customer will then be returned to him at the latest within fourteen days of the date of cancellation of the contract, to the exclusion of any compensation or deduction.

In the event of a specific request by the Customer concerning the conditions of supply of the Services, duly accepted in writing by the Service Provider, the costs relating thereto will be subject to specific additional invoicing at a later date.


In the absence of reservations or complaints expressly made by the Customer upon receipt of the Services, the latter shall be deemed to conform to the order, in terms of quantity and quality.

The Customer shall have a period of 1 Hour from the provision of the Services in which to make complaints to the Service Provider by Oral, Telephone and/or Mail, together with all supporting documents.

No claim will be validly accepted if the Cistomer fails to comply with these formalities and deadlines.

The Service Provider will reimburse or rectify as soon as possible and at its own expense the Services whose lack of conformity has been duly proven by the Customer.


In accordance with article L221-18 of the French Consumer Code, “For contracts providing for the regular delivery of goods during a defined period, the period runs from receipt of the first good”.

The right of withdrawal may be exercised online, using the withdrawal form attached hereto and also available on the site, or by any other unambiguous statement expressing the wish to withdraw, and in particular by post addressed to the Service Provider at the postal or e-mail address given in ARTICLE 1 of these GCS.

If the right of withdrawal is exercised within the aforementioned period, only the price of the Services ordered will be reimbursed.

The sums actually paid by the Customer will be reimbursed within 14 days of receipt by the Service Provider of notification of the Customer’s withdrawal.



The Service Provider guarantees, in accordance with legal provisions and without additional payment, the Customer against any lack of conformity or latent defect arising from a design or manufacturing fault in the Services ordered under the following terms and conditions: 

Provisions relating to legal warranties Article L217-4 of the French Consumer Code 

“The seller is required to deliver goods in conformity with the contract and is liable for any defects in conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when the latter has been made his responsibility by the contract or has been carried out under his responsibility.”


Article L217-5 of the French Consumer Code

“The good conforms to the contract:

1° If it is fit for the purpose usually expected of similar goods and, where applicable :

– if it corresponds to the description given by the seller and possesses the qualities that the seller presented to the buyer in the form of a sample or model ;

– if it has the qualities that a buyer may legitimately expect, having regard to public statements made by the seller, the producer or his representative, particularly in advertising or labelling;

2° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the seller’s attention and accepted by the latter.”


Article L217-12 of the French Consumer Code

“Any action resulting from a lack of conformity must be brought within two years of delivery of the goods.


Article L217-16 of the French Consumer Code.

“When the buyer asks the seller, during the course of the commercial warranty granted to him at the time of the acquisition or repair of a movable good, for a repair covered by the warranty, any period of immobilization of at least seven days is added to the remaining warranty period. This period runs from the date of the buyer’s request for service or from the date the item in question is made available for repair, if the item is made available after the request for service.


In order to assert its rights, the Customer must inform the Service Provider, in writing (e-mail or letter), of the existence of the defects or lack of conformity.

The Service Provider will refund or rectify or have rectified (as far as possible) the services deemed defective as soon as possible and at the latest within 3 days of the Service Provider’s discovery of the defect or fault. Reimbursement may be made by bank transfer or cheque.

The Service Provider’s warranty is limited to the reimbursement of Services actually paid for by the Customer.


The Service Provider shall not be held liable or in default for any delay or non-performance resulting from the occurrence of a case of force majeure as usually recognized by French case law.

The Services provided through the Provider’s www.lepatiodevichyhotel.fr website comply with the regulations in force in France. The Service Provider shall not be held liable in the event of non-compliance with the legislation of the country in which the Services are provided, which it is up to the Customer, who is solely responsible for the choice of Services requested, to check.



The Customer is hereby informed that the collection of his personal data is necessary for the sale of the Services and their performance and delivery, entrusted to the Service Provider. This personal data is collected solely for the performance of the service contract.

The Customer is also informed that the collection of personal data is also necessary for the following purposes:

No processing of personal data.


8.1 Collection of personal data

The following personal data are collected on the www.lepatiodevichyhotel.fr website:



Ordering Services :

When the Customer orders Services:

Full name, postal address, telephone number and e-mail address.


Payment :

As part of the payment process for Services offered on the www.lepatiodevichyhotel.fr website, the latter records financial data relating to the Customer’s bank account or credit card.


8.2 Recipients of personal data

Personal data is reserved for the sole use of the Provider and its employees.

The data controller is the Service Provider, within the meaning of the French Data Protection Act and, as of May 25, 2018, Regulation 2016/679 on the protection of personal data.


8.3 Treatment limitation

Personal data is reserved for the sole use of the Provider and its employees.

The data controller is the Service Provider, within the meaning of the French Data Protection Act and, as of May 25, 2018, Regulation 2016/679 on the protection of personal data.


Unless the customer expressly agrees, personal data will not be used for advertising or marketing purposes.


8.4 Data retention period

The Service Provider will keep the data thus collected for a period of 5 years, covering the period of prescription of the applicable contractual civil liability.

8.5 Security and confidentiality

The Service Provider implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access. However, the Internet is not a completely secure environment, and the Service Provider cannot guarantee the security of data transmission or storage over the Internet.


8.6 Implementing customer and user rights

  • In application of the regulations applicable to personal data, customers and users of the http://www.lepatiodevichyhotel.fr website have the following rights:
  •            They may update or delete their personal data in the following ways:
  • By direct request, by telephone and/or e-mail.
  •            They may delete their account by writing to the e-mail address indicated in article 9.3 “Data controller”.
  •            They may exercise their right of access to their personal data by writing to the address indicated in article 9.3 “Data controller”.                 
  •             data controller”.
  •            If the personal data held by the Service Provider is inaccurate, they may request that the information be updated by writing to
  •             the address indicated in article 9.3 “Data controller”.
  •            They may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to
  •             to the address indicated in article 9.3 “Data controller”.
  •            They may also request the portability of data held by the Service Provider to another service provider.
  •            Finally, they may object to the processing of their data by the Service Provider.

These rights, provided they do not conflict with the purpose of the processing, may be exercised by sending a request by post or e-mail to the data controller whose contact details are given above.

The data controller must reply within a maximum of one month.

Any refusal to grant the Customer’s request must be justified.

Customers are informed that in the event of refusal, they may lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or refer the matter to a judicial authority.

The Customer may be asked to tick a box by which he agrees to receive informative and advertising e-mails from the Service Provider. Customers may withdraw their consent at any time by contacting the Service Provider (see contact details above) or by following the unsubscribe link.



The content of the www.lepatiodevichyhotel.fr website is the property of the Seller and its partners and is protected by French and international intellectual property laws.

Any total or partial reproduction of this content is strictly forbidden and may constitute an infringement of copyright.



These General Terms and Conditions of Sale and the transactions arising from them are governed by and subject to French law.

These GCS are written in French.

Should they be translated into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute.



For all complaints, please contact the Customer Service Department at the postal or e-mail address of the Service Provider indicated in ARTICLE 1 of these General Terms and Conditions.

The Customer is hereby informed that, in the event of a dispute, he/she may in any event have recourse to conventional mediation, with existing industry mediation bodies, or to any alternative dispute resolution method (conciliation, for example).

In this case, the appointed mediator is




E-mail : _______________.


Customers are also informed that they may also use the Online Dispute Resolution (ODR) platform :


All disputes arising out of or in connection with the purchase or sale of goods pursuant to these GTCS, which are not settled amicably by the seller or by mediation, shall be submitted to the competent courts under the conditions of ordinary law.


Directed to https://www.legalplace.fr




Date ______________________


The present form must be completed and returned only if the Customer wishes to withdraw from the order placed on www.lepatiodevichyhotel.fr, except in the case of exclusions or limitations to the exercise of the right of withdrawal in accordance with the applicable General Terms and Conditions of Sale.

I hereby give notice of withdrawal from the contract for the provision of the following service :


– Commande du (indiquer la date)

– Numero of command : ______________________

– Name of Client : ________________________________

– Address of Client : _____________________________


Customer’s signature (only if this form is sent on paper)